The background of its
management
The structure
of the organization
The training programmes
for its management and staff
The strategic
fit. (Identifying the right person for
the right job)
The streamlined
management of its operations core
competences
An efficient
recruitment and selection process
Supervision and
span of control
A disciplined
team
Effective
communication at all levels
The performance
standards
The honesty and
integrity of its staff
Service quality
A proven track
record
A high level of
customer retention
An effective
‘reporting’ relationship between its staff
and the clients
Compliance with
government regulations
